Refunds
When and how money flows back, and why almost none of it ever does.
Short version
Right now, this site does not sell anything for real money. Creds are earned, claimed, or staked - never bought. There is therefore nothing to refund. This page exists so the policy is in place when crypto purchases are added.
Today: nothing to refund
- You do not pay us money to use the site.
- Creds are earned through gameplay or claimed via the daily credit. They are not for sale.
- Stakes you place on predictions are at risk inside the game. A losing stake is not refundable.
- Bounty contributions you make to other people's questions are not refundable once you have contributed.
Future: paid Creds with cryptocurrency
If we add the ability to buy Creds with cryptocurrency, the following will apply at that point:
- Cryptocurrency transactions are final once confirmed on-chain. We cannot reverse them.
- If a payment is sent to the wrong address or in the wrong currency, we cannot recover it.
- If our system received your payment but failed to credit your balance, we will credit it on request once the on-chain payment is verified.
- If a payment was made by an account that is later banned for fraud or abuse, the Creds purchased with it may be revoked.
Statutory rights
Where local consumer-protection law gives you rights that override this policy (for example, a mandatory cooling-off period for digital purchases), those rights apply.
Contact
If you believe a Creds credit is missing or incorrect, send an in-site message to the admin account at /messages/compose?to=inews_admin with the date and details.